SA Plumbing

SA Plumbing had a problem every service business faces—they were missing about 30% of their incoming calls. When their technicians were on job sites working, emergency calls were going straight to voicemail. By the time they called back, frustrated customers had already hired a competitor.

This was costing them thousands in lost revenue every month, especially for high-value emergency plumbing jobs that come in after hours.
We implemented our ServiceFlow Virtual Receptionist to answer every single call 24/7. We trained the AI on SA Plumbing's services, pricing structure, and service areas. We programmed it to ask the right qualification questions: What's the issue? Is it an emergency? What's your location? When do you need service?

The AI was set up to handle common questions about services and pricing, qualify leads based on location and urgency, and book appointments directly to the technicians' calendars. Emergency calls could even be transferred immediately to the on-call technician.

We also built custom automation for follow-ups after completed jobs—automatic review requests, thank-you messages, and maintenance reminders for seasonal services.

Now every call gets answered in under 3 rings, qualified leads are booked automatically, and the team never misses an opportunity—even at 2am on a Sunday.